klovip Terms and Conditions

These terms and conditions ("Terms") apply to the use of the klovip platform and all its services. By accessing the klovip website, registering, or using any service, you are considered to have fully agreed to these Terms.

If you do not agree with any part of these Terms, please refrain from using any klovip services. These Terms form a legally binding agreement.

1.1 Scope of Terms

These Terms apply to all klovip products and services, including casino games, sports betting, live casino, slots, and other entertainment services. Our privacy policy and responsible gaming policy also apply alongside these Terms.

1.2 Applicable Law

These Terms are governed by applicable laws and regulations. klovip operates a safe, fair, and transparent platform for users in Bangladesh. Each user is solely responsible for complying with the laws of their own country.

To open an account and use services on klovip, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• All information you provide must be true, accurate, and up to date.
• Each person may open only one account.
• Only one account may be operated from the same household address, device, or payment method within the same family.
• klovip may request identity documents or other records at any time to verify the information provided when opening an account.

2.1 Identity Verification (KYC)

klovip reserves the right to verify a user's identity for withdrawals above certain amounts or in specific circumstances. This process may require submission of a National Identity Card (NID), passport, or other government-issued documents. Withdrawals may be held until verification is complete.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Notify klovip immediately if there is any unauthorised access to your account.

klovip strongly opposes underage gaming. By registering, you declare that you are at least 21 years of age. If an account is opened with a false age, it will be terminated immediately and all deposited funds and winnings may be forfeited.

If there is someone in your household who is a minor and may be able to access this platform, please use parental control software and keep your device secure.

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on klovip: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳500 (five hundred taka).

• Only use payment methods registered in your own name.
• Depositing funds through a third party is strictly prohibited.
• All deposit transactions are secured with SSL encryption.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Processing a withdrawal request generally takes between 30 minutes and 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if there is an active bonus or an incomplete wagering requirement.
• klovip reserves the right to hold withdrawals pending investigation in cases of fraud or suspicious activity.

4.3 Currency

All transactions on klovip are processed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

klovip offers various types of bonuses and promotions. All bonus offers are subject to the following general terms:

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. A minimum deposit of ৳500 is required to receive the bonus.

• For example: depositing ৳1,000 will give you a ৳1,200 bonus, making your total balance ৳2,200.
• Depositing ৳10,000 or more will give you the maximum bonus of ৳5,000, making your total balance ৳15,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the bonus amount before it becomes withdrawable.

5.3 Bonus Abuse

If bonus abuse, arbitrage betting, or any attempt to exploit the bonus system is detected, the relevant account will be closed and all bonuses and associated winnings will be forfeited.

5.4 Other Promotions

klovip offers special promotions from time to time. Each promotion has its own terms, which are detailed on the promotions page. If the general terms conflict with the specific terms of a promotion, the specific terms of that promotion will apply.

All games on klovip are conducted fairly and transparently. We use software from trusted game providers that is regularly audited by third parties.

6.1 Random Number Generator (RNG)

The outcomes of all casino games are determined by a certified Random Number Generator (RNG), which is completely impartial and cannot be controlled by anyone.

6.2 Game Errors

If a game result is affected by a technical or software error, the relevant round will be considered void. In such situations, wagered funds will be returned. Abnormally large wins displayed as a result of an error will not be considered valid.

6.3 Responsible Gaming Tools

klovip encourages users to play responsibly. You can set deposit limits, betting limits, and self-exclusion on your account. Visit our Responsible Gaming page for more details.

Engaging in any of the following activities is strictly prohibited and may result in account closure and legal action:

• Using the klovip platform for money laundering or terrorist financing.
• Creating multiple accounts or operating another person's account.
• Bonus abuse or attempting to manipulate the bonus system.
• Playing games using automated software, bots, or scripts.
• Exploiting any vulnerability or technical error in the platform.
• Harassing, threatening, or using inappropriate language toward other users.
• Creating an account using a false identity or another person's identity.
• Attempting to gain unlawful advantage through chargebacks or fraudulent payments.

klovip reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In cases of violation of these Terms.
• On suspicion of engaging in prohibited activities.
• If information provided is found to be false or incomplete.
• In cases of failure or non-cooperation with KYC verification.
• Due to regulatory or legal requirements.

8.1 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. Any withdrawable balance will be paid out before the account is closed.

To the maximum extent permitted by applicable law, klovip will not be liable for:

• Disruptions to gameplay caused by internet disconnection or technical issues.
• Delays caused by issues with third-party payment providers.
• Losses arising from the user's own negligence or error.
• Losses resulting from unauthorised access to your account (where you have not taken adequate precautions).
• Force majeure events — natural disasters, war, pandemic, or government restrictions.

9.1 Gaming Risk

Online gaming carries financial risk. Do not wager more than you can afford to lose. klovip actively encourages responsible gaming.

klovip places the highest importance on protecting users' personal information. Full details of how we collect, use, and protect data are set out in our Privacy Policy.

• All personal information is protected with SSL encryption.
• Your information is not sold to third parties.
• Data is used only for providing services, KYC verification, and meeting legal obligations.
• You may request to view, correct, or delete your information.

In the event of a dispute or complaint, please follow the steps below:

1. First, contact our support team — available 24/7 via live chat or email.
2. Describe the dispute in writing with full details and attach any supporting evidence.
3. Our team will investigate the matter and provide a resolution within a reasonable time.
4. If you are not satisfied with the resolution, you may request a review at a higher level.

11.1 Time Limit

Any complaint regarding a dispute must be submitted within 30 (thirty) days of the date of the incident. Complaints submitted after this deadline may not be considered.

klovip reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified by email or through a notice on the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the updated terms and conditions. The latest terms and conditions will always be available on this page.