klovip Privacy Policy — Your Information Is Safe With Us

klovip ("we", "our", or "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use klovip's website, services, or applications, how that information is used, and how your personal information is kept secure.

This policy applies to the following:

• klovip's website and all subdomains
• klovip's mobile applications (where applicable)
• klovip's customer service channels
• klovip's promotional communications and newsletters

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

2.1 Information You Provide Directly

Information you provide during account registration and use of our services:

• Full name and date of birth
• Email address
• Mobile phone number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• National identity card or other government-issued document details for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Page visits, clicks, and navigation data
• Login time, session duration, and activity logs
• Gaming history and transaction records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received From Third Parties

In some cases we may receive information through third parties:

• Identity verification service providers
• Payment processors (bKash, Nagad, Rocket)
• Cybersecurity and fraud prevention services
• Publicly available information sources

3.1 Service Delivery and Operations

Collected information is used to create, verify, and manage your account. This includes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and rewards
• Delivering customer service and technical support
• Managing VIP programs and loyalty rewards

3.2 Security and Compliance

Information is used to ensure the security of our platform and to meet legal obligations:

• Detecting and preventing fraud, money laundering, and other unlawful activities
• Implementing responsible gaming policies
• Meeting applicable legal requirements
• Preventing unauthorized access to accounts
• Assisting with dispute resolution and legal claims

3.3 Communications and Marketing

Subject to your consent, we may contact you for the following purposes:

• Sending important transaction-related notifications
• Informing you about bonus and promotional offers
• Providing updates on new games and services
• Notifying you of important platform changes or policy updates

You may opt out of marketing communications at any time.

3.4 Service Improvement and Analytics

Information is used to improve the user experience and analyze platform performance. This includes analyzing user behavior, identifying technical issues, testing and improving new features, and personalizing the gaming experience.

4.1 What Cookies Are and How We Use Them

Cookies are small text files stored on your device. klovip uses the following types of cookies:

• Essential Cookies: Necessary for the core functionality of the platform — they store login sessions, security tokens, and language preferences.
• Analytical Cookies: Used to understand how users interact with the site — they track page visits, session duration, and navigation patterns.
• Functional Cookies: Used to remember your preferences and settings — they store game preferences, display settings, and account preferences.

4.2 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may limit some platform functionality and affect your gaming experience. For any questions about managing cookies, please contact us via live chat.

5.1 Service Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. These partners include:

• Payment processors — bKash, Nagad, Rocket, and banking partners
• Identity verification service providers
• Cybersecurity and fraud prevention services
• Technology infrastructure and cloud hosting providers
• Customer service software suppliers

All partners may use information only for specified purposes and in accordance with our instructions.

5.2 Legal Requirements

In the following circumstances we may disclose information under legal obligation:

• In response to a court order or legal process
• In response to a legitimate request from a government or regulatory authority
• To meet anti-money laundering (AML) or counter-terrorism financing (CTF) requirements
• To assist in the investigation of fraud or criminal activity

5.3 Business Transfers

If klovip is involved in a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify you in advance and the same privacy protections will be maintained.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Account Information: For the full duration that the account is active, and for an additional period after closure as required by law.
• Financial Transaction Records: For the period specified under applicable financial regulatory laws.
• Gaming History: Retained for the period required after account closure.
• Marketing Communications: Until you withdraw your consent.
• Customer Service Records: For a reasonable period after the last interaction.

Once the specified period ends, information is securely deleted or anonymized so that you can no longer be identified.

As a user of the klovip platform, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to correct inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for certain purposes.
• Withdraw Consent: The right to withdraw consent from marketing communications at any time.

To exercise these rights or for any questions, contact us via live chat or email: [email protected]

klovip strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is in place during the registration process. If we become aware that information of a minor has been collected, the relevant account and data will be deleted immediately.

If a guardian or parent suspects that their child has registered on klovip, please contact [email protected] immediately.

We may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By posting a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of our platform after the updated policy is published will be considered as your agreement to the new policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated team is ready to respond to your privacy-related requests as quickly as possible.